Work quality improvement trainings

Amur-Point conducted internal training for employees involved in Sakhalin-1 Project.

At the end of 2010 Amur-Point began to assess its work quality on Sakhalin-1 project in Nakhodka. For managers of Aker Solutions there was developed a questionnaire, which consisted of questions about the personnel adaptation, work quality and safety compliance on the Project, as well as quality of Amur-Point rendered services. We heard lots of positive comments from Aker Solutions managers about our company, beginning from the heads of various departments, ending the Project Director, Jens Christian Halling. Some managers made proposals on improving recruitment quality, document preparation and work of Amur-Point representatives with the customer.

Based on the audit preliminary results our company conducted internal training for the staff that was involved in Sakhalin-1 project in Nakhodka. The training took place at the head office in Komsomolsk-on-Amur. Work in Nakhodka office was temporarily suspended so that each Amur-Point employee could be present in the training. Work stoppage in the office did not affect the work quality for the client, because time of the training was well chosen and combined with national holidays.

The training aims and objectives were to improve quality of work with the client in the field of document management and negotiations. In addition, the task of the training was to improve work of consultants provided to the client, their adaptability in the team, so that consultants might maximally focus on the work, and Client’s supervisors would have much less problems with solving internal issues of workers provided by Amur-Point.

At the training such contact making techniques as 4plus, Active Listening , Color Typology of Personality were reviewed. For improvement of CV preparation for the Client, internal and external reporting of Amur-Point staff some proposals were made and regulations were introduced. Trainees received a lot of useful information, actively participated in fulfilling their tasks and developing innovations of services quality improvement.

The next staff training was scheduled for spring 2011, where motivational introductions for Amur-Point personnel were planned to be studied. Aims and objectives of the next training will be announced later.

Denis Sizonenko Jan 24
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